How It Works — Shitty Customer Report
Five Steps to Fight Back
From the moment a bad-faith customer strikes to the moment the case is closed — here's exactly how Shitty Customer Report has your back.
Document the Incident
The moment something feels off — a threat, a suspicious chargeback, a fake review — log it. Upload screenshots, paste message threads, and add timeline notes. Everything is timestamped and stored securely in your evidence vault.
- Upload screenshots, emails, and messages
- Auto-timestamped evidence entries
- Secure, encrypted evidence vault
- Tag by incident type (threat, fraud, harassment)
File Your Dispute
We walk you through the exact dispute process for every major platform — Google, Yelp, TripAdvisor, the BBB, and more. Know exactly what to say, what evidence to attach, and how to escalate if the first attempt fails.
- Step-by-step platform dispute guides
- Pre-written dispute language templates
- Escalation paths when first attempts fail
- Track dispute status in real time
Send Legal Pressure
When a dispute isn't enough, escalate with attorney-reviewed legal templates. Send a cease-and-desist or formal demand letter in minutes. Customizable, professional, and designed to make bad actors think twice.
- Cease-and-desist letter templates
- Formal demand letters for refund extortion
- Defamation and harassment templates
- Attorney-reviewed and regularly updated
Flag the Community Blacklist
Once your case is documented, flag the bad-faith customer on the community blacklist. Other businesses can search before they serve — and you can search too. Stop serial extortionists before they hit your business.
- Anonymous flagging to protect your identity
- Verified reports from real business owners
- Search by name, email, or phone number
- Cross-industry intel network
Public Exposure & Direct Contact
This is the step that makes bad actors fold. We contact the fake reviewer directly on your behalf — formally notifying them they've been placed on our report. They're told their name and information will be published to our website and blasted across every social media platform available unless the review is removed. Most comply within hours.
- We contact the reviewer directly on your behalf
- Formal written notice of placement on SCR report
- Name & information published to SCR website if non-compliant
- Distributed across all available social media platforms
Q.Do I need a lawyer to use this?
No. Our platform is designed for business owners with no legal background. The legal templates are attorney-reviewed and ready to customize — no law degree required.
Q.What platforms do you support for disputes?
Google, Yelp, TripAdvisor, BBB, Facebook, Trustpilot, and more. We add new platform guides regularly based on member requests.
Q.Is my evidence and case data private?
Yes. Your evidence vault is encrypted and private. Community blacklist entries are anonymized — other businesses see the flag, not your identity.
Q.What if the platform rejects my dispute?
We guide you through escalation paths. Many disputes succeed on the second or third attempt with the right language and evidence package.
Q.Can I use this for chargebacks too?
Yes. We have documentation templates and dispute guides specifically for payment processor chargebacks, including Stripe, Square, and PayPal.
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