For too long, retailers, service providers, and small businesses have been expected to absorb the costs of refund abuse, frivolous chargebacks, extortion tactics, serial complaints, and customers who weaponize reviews and social media to get what they want. The loudest voices have often belonged to those demanding refunds they aren't entitled to, threatening reputational harm when they don't get their way, or exploiting systems designed to protect legitimate consumers.

We're changing that.

Shitty Customer Report gives businesses a voice and a place to document patterns of bad-faith consumer conduct. Because accountability shouldn't stop at the checkout page. Businesses deserve the ability to recognize repeat behavior, identify potential risk, and protect themselves from those who repeatedly abuse return policies, misuse chargeback systems, manipulate customer service teams, or attempt to pressure businesses through intimidation and public shaming.

Where legally permissible, reports and documented patterns of conduct may be shared with participating retailers, merchant processors, fraud-prevention organizations, financial institutions, payment industry participants, and other stakeholders committed to reducing abuse and protecting honest commerce.